Shipping Policy

Welcome to Snuscore's Shipping & Delivery page. Below you will find detailed information about our shipping options, delivery timeframes, shipping costs, customs requirements, import charges, tracking, returns, and destination restrictions.

Shipping Options & Delivery Times

Shipping Costs

Customs, Import Duties & Additional Fees

European Union (EU)

Orders shipped within the European Union are dispatched from our warehouse in Lithuania, an EU member state. As shipments remain within the EU customs union, customers generally do not incur conventional customs import duties when receiving orders shipped between EU member states.

Customers remain responsible for complying with any applicable national laws, product restrictions, taxes, or other requirements in their country of residence.

International Orders

Orders shipped outside the European Union may be subject to customs procedures and import requirements in the destination country. Customs regulations, taxation, duties, and carrier charges vary between jurisdictions and may depend on factors including the destination, shipment value, product description, product classification, and applicable local regulations.

In some cases, the shipping carrier may contact the recipient directly by email, telephone, or through its online payment system to request payment of applicable import duties, taxes, customs clearance charges, brokerage fees, or other amounts before delivery.

Payment of an import charge may be required before the carrier will release or deliver the shipment.

United States & Canada

Orders shipped to the United States and Canada may be subject to additional import duties, taxes, customs clearance fees, brokerage fees, or other charges imposed by the relevant authorities or shipping carrier.

These charges are separate from the shipping fee paid at checkout and may be collected independently by the carrier, including UPS, before or upon delivery.

The amount of any applicable import charges is determined by the relevant customs authorities and/or carrier and is outside Snuscore's control.

New Zealand

Orders shipped to New Zealand are sent without duties and taxes paid.

Customers may therefore be responsible for any local customs duties, taxes, import fees, brokerage fees, or customs clearance charges assessed by the relevant authorities or shipping carrier.

Other Countries

Customers ordering from countries outside the European Union should review their local import regulations before placing an order.

Depending on the destination, additional duties, taxes, customs fees, brokerage fees, or clearance charges may apply.

Snuscore is not responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or shipping carrier.

When Import Fees Are Requested

If import duties, taxes, customs clearance fees, brokerage fees, or other charges apply to your shipment, the shipping carrier may contact you directly before delivery.

Depending on the destination and carrier, payment of these charges may be required before the package can be released for delivery.

If you receive a payment request from the carrier, please review the request carefully and contact the carrier directly if you require clarification regarding the amount or basis of the charge.

Snuscore does not determine these charges and cannot control when, how, or in what amount they are assessed by customs authorities or the shipping carrier.

Import Fees May Vary

Import charges are determined by the destination country's customs authorities and/or the shipping carrier and may vary depending on the destination, applicable duties and taxes, customs procedures, product classification, declared shipment information, and carrier-related fees.

Import charges are not necessarily proportional to the value of the products in an order. A relatively small order may still be subject to minimum duties, taxes, brokerage fees, customs clearance charges, or other applicable fees.

Snuscore cannot guarantee the amount of any import charges that may ultimately be assessed on an international shipment.

Customs Declarations

International shipments may require customs documentation containing information such as the shipment value, product description, quantity, and country of origin.

Snuscore provides customs information based on the order and shipment information available to us.

However, the final assessment, classification, valuation, duties, taxes, and other import requirements are determined by the customs authorities and/or relevant carrier in the destination country.

Snuscore cannot guarantee how a shipment will ultimately be classified, valued, or assessed by customs in the destination country.

If You Do Not Wish to Pay the Import Charges

If you do not wish to pay import duties, taxes, or other charges requested by the carrier, please contact the carrier directly and request that the shipment be refused or returned to the sender.

Please do not simply abandon the shipment or leave it uncollected without contacting the carrier. An uncollected shipment may be held, disposed of, or otherwise handled by the carrier or local authorities and may not be returned to Snuscore.

If the shipment is successfully returned to Snuscore, please contact us with your order number and tracking information.

Any refund for a returned shipment remains subject to the Returns, Customs & Refunds section of this policy, including applicable return handling fees and shipping costs.

Available Shipping Countries

We currently ship to the following active markets:

Restricted Delivery

We can ship to the following country, subject to the applicable product restrictions:

No Delivery at the Moment

Due to current regulations and market restrictions, we are currently unable to deliver products to the following countries:

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the tracking information to become active after dispatch.

Shipments can be tracked through the carrier's official tracking service.

Returns, Customs & Refunds

For all orders, including international shipments:

• Customers are responsible for ensuring that the products ordered are legal to import, purchase, possess, and use in their destination country or region.
• By placing an order, the customer accepts responsibility for complying with all applicable local laws, regulations, and import requirements.
• Customers are responsible for any import duties, taxes, customs clearance charges, brokerage fees, or other charges assessed by the destination country or shipping carrier, unless such charges are expressly included or prepaid at checkout.
• If customs authorities or the carrier refuse, detain, destroy, seize, or otherwise dispose of a shipment, Snuscore is not responsible for the outcome.
• If a package is not returned to Snuscore, we cannot issue a refund for the shipment.
• If a shipment is successfully returned to Snuscore, we will issue a refund subject to a €40 / US$45 return handling fee and any applicable shipping costs.
• Refunds can only be processed for packages that are successfully returned to Snuscore.
• No refund can be issued for shipments that are seized, destroyed, abandoned, or otherwise disposed of by customs authorities or the carrier and are not returned to Snuscore.

Where We Ship — USA

Until further notice, we do not ship to the following U.S. states and territories:

Restricted States

• Arkansas
• Georgia
• Massachusetts
• Vermont
• Washington D.C.

Restricted Territories

• Micronesia
• Guam
• Puerto Rico

We also do not ship to specific counties in:

• California
• Colorado
• Illinois
• Maine
• Minnesota
• North Dakota
• Ohio
• Oregon

See the relevant product page for the applicable county restrictions.

Unclaimed Packages

If a package is delivered to a pick-up point and is not collected within the carrier's applicable holding period, typically 7 days, the shipment may be returned to us.

• A return handling fee of €40 / US$45 will apply.
• The applicable handling fee will be deducted from the refund, where a refund is otherwise available.
• Any applicable original or return shipping costs may also be deducted.
• An unclaimed package is not considered a cancellation or exercise of a right of withdrawal by itself.

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FDA Red List – Products That May Be Blocked on Import

Certain snus and nicotine pouch products may be subject to U.S. import restrictions and enforcement actions. Products that are subject to applicable FDA import alerts may be detained, refused admission, or otherwise prevented from entering the United States.

Customers ordering products for delivery to the United States are responsible for understanding the import requirements applicable to the products they order.

What is the Red List?

The FDA's Import Alert system identifies products that may be subject to detention without physical examination or other regulatory action when they are offered for import into the United States.

The relevant import alerts referenced in our current information include:

• Import Alert 98-06 – Products without applicable premarket authorization
• Import Alert 98-08 – Misbranding, mislabeling, and related compliance concerns

Import requirements and enforcement policies may change. Customers should review the latest information published by the relevant U.S. authorities before placing an order.

Red-Listed Snus Brands

Brand	Added to Red List
G.3	March 11, 2025
General (imported from Sweden)	March 11, 2025
Göteborgs Rapé	December 10, 2024
Knox (Loose snus)	February 28, 2024
Lundgren's	March 3, 2025
Oden's	December 6, 2024
Röda Lacket	February 28, 2024
Siberia	November 7, 2024
Skruf	February 28, 2024

Red-Listed Nicotine Pouch Brands

Brand	Added to Red List
77	March 7, 2025
Ace	January 27, 2025
Fix	March 17, 2025
Helwit	July 24, 2025
Fumi	October 21, 2025
Killa	April 22, 2025
Klint	October 24, 2024
Lagom	February 25, 2025
Loop	January 27, 2025
Lundgren's	March 7, 2025
Lyft ("Cool Air")	October 24, 2024
Nico	March 11, 2025
NOIS	November 21, 2024
Siberia	November 7, 2024
Skruf Superwhite	February 28, 2024
Syx	October 6, 2025
Velo (Swedish version)	October 24, 2024
White Fox	October 22, 2025
XO	December 2, 2024
XPCT	September 15, 2025
XQS	December 2, 2024
Zeus	October 23, 2025
ZIXS	July 26, 2025
Zyn (Swedish version)	April 15, 2025

Important Information for U.S. Customers

Regulatory requirements and import restrictions may change. We update this information based on the latest information available to us.