Snus Core Terms & Conditions

We are committed to protecting the privacy and personal information of our customers. When you provide personal information to SnusCore, you acknowledge that we may collect, process, and retain such information to the extent necessary to process your orders, provide our services, communicate with you, comply with applicable legal obligations, and otherwise fulfil our contractual commitments.

Your personal information will be handled in accordance with applicable data protection legislation and our Privacy Policy. You may contact us regarding the personal information we hold about you and, where applicable, request access, correction, or deletion of your information in accordance with applicable law.

To place an order with SnusCore, you must be at least 18 years of age or meet the applicable legal age requirement in your country of residence, whichever is higher.

By placing an order, you confirm that you meet the applicable age requirement and that you are legally permitted to purchase, possess, and use the products ordered in your country or region.

We reserve the right to verify age and identity where required or where we have reasonable grounds to do so. Orders placed using false, misleading, or unauthorized information may be cancelled. Where fraudulent activity causes financial loss or other damage to SnusCore, we reserve the right to pursue appropriate legal remedies.

Customers are responsible for understanding and complying with the customs, import, taxation, and product regulations applicable in their destination country before placing an order.

Orders shipped internationally may be subject to customs duties, import taxes, brokerage fees, customs clearance charges, or other fees imposed by the destination country or shipping carrier. Unless expressly stated otherwise at checkout, these charges are not included in the purchase price or shipping fee paid to SnusCore and are the responsibility of the recipient.

Customs authorities and shipping carriers independently determine whether such charges apply and, where applicable, the amount payable. SnusCore does not control the assessment, timing, or collection of these charges.

If a shipment is detained, refused, seized, destroyed, returned, or otherwise disposed of by customs authorities or the carrier due to import restrictions, unpaid charges, or non-compliance with local requirements, SnusCore cannot guarantee replacement or reimbursement of the affected goods.

It is the customer's responsibility to ensure that the products ordered may legally be imported into and possessed in the destination country.

Once you have added your desired products to the shopping cart and proceed to checkout, the available payment and delivery methods, applicable product prices, taxes, and shipping charges will be displayed before you complete your purchase.

Delivery times displayed at checkout are estimates and may vary depending on the destination, shipping method, carrier operations, customs procedures, public holidays, and other circumstances outside our reasonable control.

Orders are normally processed and dispatched during regular business days, Monday through Friday. Orders placed outside our normal processing hours, during weekends, or on public holidays may be processed on the next available business day.

Shipping charges, where applicable, are displayed at checkout before payment is completed.

Certain products or destinations may be subject to delivery restrictions. We reserve the right to remove products from an order where delivery is not legally or operationally possible. If a product is removed from an order for this reason, the corresponding amount will be refunded where applicable.

When placing an order, you are responsible for ensuring that the delivery address and other contact information provided at checkout are complete and accurate.

SnusCore cannot be held responsible for delivery delays or failed deliveries resulting from an incorrect, incomplete, or inaccessible delivery address provided by the customer.

Where payment services are provided by a third-party payment provider, the provider's own terms and conditions may also apply to the payment transaction.

Please review the applicable payment provider's terms before completing your purchase.

For customers in Finland
Qliro – Terms and Conditions

For customers in Sweden
Qliro – Terms and Conditions

For customers in Denmark
Qliro – Terms and Conditions

For customers in other countries
Qliro – International Terms and Conditions

Customers are responsible for collecting or accepting their shipment within the period specified by the carrier or stated in the delivery notification.

If a package is not collected or accepted within the applicable holding period and is subsequently returned to SnusCore, the shipment will be handled in accordance with our Shipping Policy, including any applicable return handling fees and shipping costs.

If a shipment is not returned to SnusCore, we cannot issue a refund for the undelivered goods.

Once an order has been successfully submitted and entered into processing, cancellation may no longer be possible.

If you need to make a change to an order, please contact our customer service team as soon as possible. We will make reasonable efforts to accommodate your request where the order has not yet been processed or dispatched.

Once an order has been dispatched, it cannot be cancelled through our order-processing system. Any return or refund will then be handled in accordance with the applicable return terms and our Shipping Policy.

If you receive a damaged, defective, or incorrect product, please notify us as soon as reasonably possible and, where applicable, within 10 days of discovering or reasonably being expected to have discovered the issue.

To report a damaged, defective, or incorrect product, please contact our customer service team through the instructions provided in the Customer Service section of our website.

When a product has been confirmed to be damaged, defective, or incorrectly supplied, we may, depending on the circumstances and applicable consumer protection legislation, offer a replacement, refund, store credit, or another appropriate remedy.

Where a return is required in order to process a refund, the product must be returned to our warehouse in accordance with the instructions provided by our customer service team. Any refund will be processed after the returned package has been received and inspected, subject to applicable law.

Unless otherwise required by applicable consumer protection legislation or agreed by SnusCore, return shipping costs are the responsibility of the customer.

Customers are responsible for ensuring that the products they order are suitable for their intended use. Where compatibility, format, strength, or other product-specific considerations may affect suitability, we recommend reviewing the product information carefully before completing the purchase.

We make every reasonable effort to ensure that product descriptions, prices, specifications, availability, images, and other information displayed on our website are accurate and up to date.

However, occasional typographical, technical, pricing, or informational errors may occur. We reserve the right to correct such errors and, where necessary, to cancel or amend an order affected by a material error.

If an order is affected by a material error, we will make reasonable efforts to notify the customer and, where applicable, provide the option to place a corrected order or receive a refund for the affected item.

Neither party shall be liable for failure or delay in performing its obligations under an agreement where such performance is prevented or materially hindered by circumstances beyond that party's reasonable control.

Such circumstances may include, without limitation, natural disasters, fire, flood, war, armed conflict, terrorism, governmental measures, sanctions, requisition, confiscation, currency restrictions, significant shortages of goods or raw materials, transportation disruptions, strikes, lockouts, power outages, infrastructure failures, epidemics or pandemics, carrier disruptions, or failures or delays caused by subcontractors resulting from circumstances beyond their reasonable control.

Force majeure shall also include circumstances that could not reasonably have been foreseen at the time the agreement was entered into and which materially prevent or make performance substantially more difficult or disproportionately costly.

The affected party shall resume performance as soon as reasonably practicable once the circumstances preventing performance have ceased.