Snus Core – Privacy Policy & Cookies

Processing of Personal Data

At SnusCore.com, we respect your privacy and are committed to handling your personal data responsibly. When you use our website, create an account, place an order, contact us, subscribe to our communications, or otherwise interact with our services, certain personal data may be collected and processed.

This Privacy Policy explains what personal data we process, why we process it, how long we retain it, and the rights available to you under applicable data protection legislation, including the General Data Protection Regulation (GDPR), where applicable.

Data Controller

The company responsible for the processing of your personal data is:

NORDSTOCK GLOBAL UAB
Elektronikos g. 76,
Panevėžys, 35116 Panevėžio m. sav., Lithuania
Email: [email protected]

We process personal data only where there is a legitimate reason to do so and to the extent necessary for the relevant purpose.

Depending on how you interact with SnusCore, your personal data may be processed for purposes including:

• Processing and fulfilling orders
• Managing customer accounts and customer relationships
• Processing payments and providing checkout services
• Arranging delivery and providing order tracking information
• Providing customer support and responding to enquiries
• Preventing fraud, misuse and unauthorized transactions
• Complying with legal and regulatory obligations
• Sending marketing communications where permitted and where the appropriate legal basis exists
• Improving our website, products, services and customer experience

Depending on the circumstances, processing may be based on the performance of a contract, compliance with a legal obligation, your consent, or our legitimate interests, where permitted by applicable law.

Depending on the services you use and the nature of your interaction with us, we may process different categories of personal data.

Examples include:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Order and transaction information
• Account information, where applicable
• Information you voluntarily provide when contacting us
• Information relating to your preferences and interactions with our website

We only request information that is reasonably necessary for the relevant purpose.

We use third-party payment and checkout providers to process payments and facilitate purchases. Depending on the payment method selected and your location, your personal data may be shared with the relevant payment provider for the purpose of processing and completing your transaction.

Where Qliro is available as a payment or checkout provider, certain personal and order information, such as contact and transaction details, may be transferred to Qliro to facilitate the purchase, perform necessary checks and provide the selected payment service.

Such providers process personal data in accordance with their own privacy policies and applicable data protection requirements.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

For example, certain information relating to orders, transactions, accounting, taxation, legal claims or other regulatory requirements may need to be retained for a specific period even after the customer relationship has ended.

When personal data is no longer required, we will delete it or otherwise process it in accordance with applicable retention and data protection requirements.

SnusCore may contact customers by email to invite them to review products or services they have received from us. The purpose of collecting reviews is to obtain customer feedback and improve our products and services.

We may use Trustpilot A/S ("Trustpilot") as an external review platform. Where applicable, we may share relevant information such as your name, email address and order or reference number with Trustpilot for the purpose of sending a review invitation and collecting your feedback.

For more information about how Trustpilot processes personal data, please refer to Trustpilot's Privacy Policy and data protection information.

Reviews submitted by customers may also be displayed or used by SnusCore in promotional, marketing or advertising materials, subject to applicable law and the terms under which the review was provided.

If you subscribe to our newsletter, SMS communications or loyalty program, we may use the information you provide to send you updates, promotions, product news, offers and other communications relating to SnusCore.

Where required by applicable law, marketing communications will only be sent where we have obtained the appropriate consent or otherwise have a lawful basis to do so.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in an email or the applicable opt-out instructions included in an SMS.

You may also contact us at [email protected] with the subject line "Unsubscribe" and specify whether you wish to stop email, SMS or other marketing communications.

Opting out of marketing communications does not affect transactional or service-related messages that are necessary to process your orders or manage your customer relationship.

Depending on the circumstances and applicable law, you have rights regarding the personal data we process about you.

You may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data where the legal requirements for deletion are met
• Request restriction of processing in certain circumstances
• Object to certain processing, including processing based on legitimate interests
• Withdraw consent where processing is based on your consent
• Request data portability where the applicable legal requirements are met

These rights are not absolute and may be subject to legal exceptions, including where we are required or permitted to retain certain information by law.

To exercise your rights or ask questions about the processing of your personal data, please contact us at [email protected].

We use appropriate technical and organizational measures designed to protect personal data against unauthorized access, accidental loss, destruction, alteration, disclosure and other unlawful or unauthorized processing.

Access to personal data is limited to persons and service providers who need the information for legitimate business purposes and who are subject to appropriate confidentiality and security obligations.

Where personal data is shared with third-party service providers, we take reasonable steps to ensure that the information is processed appropriately and in accordance with applicable data protection requirements.

SnusCore uses cookies and similar technologies to operate the website, maintain essential functionality, remember preferences, understand website usage and, where applicable, support analytics and marketing activities.

A cookie is a small text file that is stored on your device when you visit a website. Cookies may allow a website to recognize your browser, maintain your shopping cart, remember preferences and provide other functionality.

Some cookies are essential for the website to function properly. Other cookies may be used for analytics, personalization or advertising purposes and may require your consent depending on applicable law.

You can manage or delete cookies through your browser settings. You may also be able to control certain categories of cookies through the cookie consent tools provided on our website.

Please note that disabling certain cookies may affect website functionality, including features such as shopping cart functionality, login sessions or checkout.

Our website may also automatically process technical information such as IP address, browser type, device information and general website usage data for security, analytics and operational purposes, subject to applicable law.

To operate our website and provide our services, we may use trusted third-party service providers, including payment providers, delivery and logistics providers, review platforms, analytics services, marketing platforms, hosting providers and other technology providers.

These providers may process personal data on our behalf or independently, depending on the nature of the service and their respective legal roles.

Where required, appropriate contractual, technical and organizational safeguards are used when personal data is shared with third parties.

If you have questions, concerns or requests regarding the processing of your personal data, please contact us first at:

Email: [email protected]

If you believe that your personal data has been processed unlawfully, you may also have the right to lodge a complaint with the competent data protection supervisory authority in your country or place of residence.