LEVERING
Prisen på leveringsydelser ændrer sig afhængigt af din leverandør. *Mere information findes i afsnittet "Forsendelse".
Vi tilbyder levering via UPS og DHL. *Yderligere information findes under "Fragt".
Vi leverer produkter til næsten alle europæiske lande, hvor nikotinposer er tilgængelige for køb. *Mere information findes under "Levering".
For at kunne behandle din ordre bedes du give os op til 24 timer til ordrebehandling, før den er klar til klargøring og overlevering til leveringsudbyderen. Leveringstiderne er normalt 1-3 hverdage for ekspreslevering og 2-7 hverdage for økonomileveringen, men der kan forekomme forsinkelser på grund af uforudsete omstændigheder. *Mere information findes under "Levering".
Yes. Once your order has been dispatched, you will receive tracking information where available. You can use the tracking link provided by the delivery provider to follow your shipment.
Delivery times are estimates and occasional delays can occur. If your tracking information has not updated for an extended period or your package appears to be delayed, please contact us at [email protected] with your order number.
ORDREFØLGE
Når en ordre er behandlet i kassen, er annullering ikke mulig.Kontakt os venligst, hvis du ønsker at annullere din ordre. Den kan kun annulleres, hvis den endnu ikke er fjernet fra lageret, så du skal kontakte os hurtigst muligt. Kontakt os med reference til dit ordrenummer (SC-2****) via [email protected].
Returnering af produkter er muligt og kan findes mere detaljeret i afsnittet "Returneringspolitik". Kontakt os venligst med henvisning til dit ordrenummer (SC-2****) via [email protected].
Hvis du har modtaget et beskadiget produkt, eller vi har sendt et forkert produkt, skal du reklamere over produktet hurtigst muligt og senest 10 dage efter, at du har opdaget eller burde have opdaget fejlen. Den beskadigede eller forkert afsendte vare skal returneres i samme emballage og med samme fragtfirma, som den blev modtaget med, sammen med en detaljeret beskrivelse af fejlen. Kontakt os med henvisning til dit ordrenummer (SC-2****) og de produkter, der er defekte fra din ordre, via [email protected].
Contact us as soon as possible at [email protected] with your order number and the correct address. We can only change the delivery address if the order has not yet been processed or dispatched.
The delivery provider may attempt another delivery or provide instructions for collection or rescheduling. Please follow the instructions provided by the carrier. Delivery procedures may vary by destination.
If a package is not collected within the carrier's specified period, it may be returned to us. Any refund for a returned package is subject to our Shipping Policy and may be reduced by applicable return shipping and handling costs.
BETALING
Kommunikationen med dig er krypteret, når kortdata udveksles. Vi bruger det højeste sikkerhedsniveau. Snuscore behandler eller gemmer aldrig nogen kreditkortoplysninger. Du kan komme i kontakt med os via [email protected].
Da vi benytter Planet betalingssystemet, tilbyder vi et bredt udvalg af betalingsmetoder via forskellige banker, finansielle institutioner og selvfølgelig kreditkortbetalinger.
A payment may be declined by your bank, card issuer or payment provider for various reasons. Please check that your payment details are correct and that your payment method is supported. If the problem continues, please contact your bank or payment provider.
Payment processing depends on the payment method you select. Your payment status and any relevant confirmation will be provided during or after checkout.
CUSTOMS, DUTIES & TAXES
Customs requirements depend on your destination country and the products ordered. For shipments outside the EU, customs duties, taxes, brokerage or other import charges may apply. Any applicable charges are generally the responsibility of the recipient unless stated otherwise at checkout or in our Shipping Policy.
For orders shipped within the EU, customs duties generally do not apply between EU Member States. For orders shipped outside the EU, additional import duties, taxes or other charges may apply depending on the destination country's regulations.
For international shipments, customs authorities or the delivery provider may require payment of import duties, taxes, customs clearance, brokerage or other charges before the package can be delivered. These charges are separate from the shipping fee paid to SnusCore and are outside our control.
Yes. Import charges are determined by the destination country's authorities and/or the delivery provider and may vary depending on local regulations, customs procedures, taxes and applicable carrier fees. SnusCore does not control the amount charged.
Not necessarily. Unless your order or shipping option specifically states that duties and taxes are included, additional import duties, taxes, customs clearance or carrier charges may apply. Please check the Shipping Policy and information provided at checkout for your destination.
If you do not wish to pay charges requested by customs or the delivery provider, please contact the carrier regarding the available options for refusing or returning the shipment. If the package is returned to SnusCore, any refund will be handled according to our Shipping Policy and applicable return and handling charges may apply.
Yes. Customers are responsible for ensuring that the products they order can legally be purchased, imported, possessed and used in their destination country. Laws and import requirements vary between countries and may change over time.
Customs authorities may inspect, hold, refuse, return or otherwise act on shipments according to the laws and procedures of the destination country. SnusCore cannot guarantee that a shipment will clear customs and is not responsible for actions taken by customs authorities.
AGE & PRODUCTS
Yes. You must meet the minimum legal age required to purchase nicotine products in your country and, where applicable, be at least 18 years old. Age verification may be required.
No. Product availability and delivery depend on the laws and regulations of the destination country. Some countries, regions or products may be restricted or unavailable for delivery. Please check our Shipping Policy before placing an order.
Once an order has been placed, we cannot guarantee that products can be added, removed or changed. Contact us as soon as possible at [email protected] with your order number and we will check whether the order can still be modified.