DELIVERY
Delivery charges depend on your destination and the shipping method selected. Available shipping options and the exact delivery cost are shown at checkout.
Depending on your destination and selected shipping method, your order may be delivered by UPS or DHL. The available delivery provider will be shown at checkout.
We deliver to selected countries and destinations where nicotine pouches can legally be sold, purchased and imported and where our delivery services are available. Please check our Shipping Policy for the current list of available and restricted destinations.
Orders are normally processed within 24 hours before being handed over to the delivery provider. Estimated delivery times are approximately 1–3 business days for express delivery and 2–7 business days for economy delivery. Delays may occur due to customs, carrier delays, public holidays, weather or other unforeseen circumstances.
Yes. Once your order has been dispatched, you will receive tracking information where available. You can use the tracking link provided by the delivery provider to follow your shipment.
Delivery times are estimates and occasional delays can occur. If your tracking information has not updated for an extended period or your package appears to be delayed, please contact us at [email protected] with your order number.
ORDERS
Please contact us as soon as possible at [email protected] and include your order number. We will do our best to cancel the order if it has not yet entered processing or been dispatched. Once an order has been dispatched, cancellation may no longer be possible.
Returns may be available depending on the product, its condition and the applicable laws in your country. Please contact us before sending anything back and include your order number. See our Return Policy for more information.
If you received a damaged product or if we have sent an incorrect product, you must advertise the product as soon as possible and within 10 days after you discovered or should have detected the error.The damaged or incorrectly shipped item should be returned in the same packaging and with the same carrier as it was received, together with a detailed description of the error.Contact us referencing your order number (SC-2****) and the products that are faulty from your order via [email protected].
Contact us as soon as possible at [email protected] with your order number and the correct address. We can only change the delivery address if the order has not yet been processed or dispatched.
The delivery provider may attempt another delivery or provide instructions for collection or rescheduling. Please follow the instructions provided by the carrier. Delivery procedures may vary by destination.
If a package is not collected within the carrier's specified period, it may be returned to us. Any refund for a returned package is subject to our Shipping Policy and may be reduced by applicable return shipping and handling costs.
PAYMENT
Communication with you is encrypted when card data is exchanged. We use the highest level of security. Snuscore never processes or stores any credit card information. You can get in touch with us via [email protected].
We offer a range of payment methods through our payment providers, which may include credit and debit cards and other methods available in your country. The payment options available to you will be displayed at checkout.
A payment may be declined by your bank, card issuer or payment provider for various reasons. Please check that your payment details are correct and that your payment method is supported. If the problem continues, please contact your bank or payment provider.
Payment processing depends on the payment method you select. Your payment status and any relevant confirmation will be provided during or after checkout.
CUSTOMS, DUTIES & TAXES
Customs requirements depend on your destination country and the products ordered. For shipments outside the EU, customs duties, taxes, brokerage or other import charges may apply. Any applicable charges are generally the responsibility of the recipient unless stated otherwise at checkout or in our Shipping Policy.
For orders shipped within the EU, customs duties generally do not apply between EU Member States. For orders shipped outside the EU, additional import duties, taxes or other charges may apply depending on the destination country's regulations.
For international shipments, customs authorities or the delivery provider may require payment of import duties, taxes, customs clearance, brokerage or other charges before the package can be delivered. These charges are separate from the shipping fee paid to SnusCore and are outside our control.
Yes. Import charges are determined by the destination country's authorities and/or the delivery provider and may vary depending on local regulations, customs procedures, taxes and applicable carrier fees. SnusCore does not control the amount charged.
Not necessarily. Unless your order or shipping option specifically states that duties and taxes are included, additional import duties, taxes, customs clearance or carrier charges may apply. Please check the Shipping Policy and information provided at checkout for your destination.
If you do not wish to pay charges requested by customs or the delivery provider, please contact the carrier regarding the available options for refusing or returning the shipment. If the package is returned to SnusCore, any refund will be handled according to our Shipping Policy and applicable return and handling charges may apply.
Yes. Customers are responsible for ensuring that the products they order can legally be purchased, imported, possessed and used in their destination country. Laws and import requirements vary between countries and may change over time.
Customs authorities may inspect, hold, refuse, return or otherwise act on shipments according to the laws and procedures of the destination country. SnusCore cannot guarantee that a shipment will clear customs and is not responsible for actions taken by customs authorities.