Privacy Policy and Cookies

Processing of personal data

Last updated 20th June 2020

As a customer on Whitepouches.com, certain personal data is collected and processed in different ways. Below is information about the treatment and your rights as registered.

The person/company responsible for the personal data processing is:

Twinroll Service AB
Box 1042, 851 11 | Sundsvall, Sweden Jonas Lindkvist | jonas.lindkvist@twinroll.co

You may contact Jonas Lindkvist to revoke your consent to our processing of your personal information.

We protect your privacy. You should be able to feel secure when you entrust us with your personal information.

As a customer with us, your information is processed to the extent necessary to administer the customer relationship and to enable us to fulfil our obligations to you. In addition, the information is used to offer personalized offers to you as a customer. The processing is based on the agreement or customer relationship that arises in, for example, an order. Marketing is sent to you as a customer based on either express consent or a balance of interests carried out by us.

We use Qliro as the provider of our checkout. This means that we might transfer your personal data in the form of contact and order details to Qliro when the checkout is loaded, in order for Qliro to manage your purchase.

The following are examples of the personal data we process:

• Name
• Address
• E-mail address
• Phone number
• Information that you registered yourself and voluntarily state.

The customer’s personal data is stored as long as the customer relationship persists and thereafter the time required or allowed according to legislation and practice at any given time.

For additional information about our payment provider, Qliro's privacy policy see the link below.
https://payments.qliro.com/checkout/tac/integrity_policy_en_v2.pdf

Twinroll Service AB ("White Pouches") may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services and products (the “Purpose”). We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.

Twinroll Service AB ("White Pouches") may also use such reviews in other promotional material and media for our advertising and promotional purposes.

If you subscribe to our newsletter or our loyalty program, you give your consent to receive information from us at White Pouches. This information could be promotions, news regarding a product or our service to name a few examples. You can at any given moment decline to receive information. This can be done by following the unsubscribe or stop text messaging links. You can also send us an email at order@whitepouches.com with the subject: unsubscribe from (mail, SMS) and include your e-mail address and/or registered phone number.

When we collect and process your personal data, you have certain rights.
You have the right to:

• Request an extract of the personal data the company processes as well as the way they are processed
• Request correction of any incorrect information
• Request to be deleted. However, this can only be carried out provided that the company is not entitled to retain the data on any other legal basis
• Request that treatment be restricted in certain circumstances, e.g. meanwhile, a question as to whether data is correct or not is being investigated and When the Data Protection Regulation begins to apply, exercise the right to data portability.

We take appropriate technical and organizational information security measures to prevent and limit the risks associated with disclosing personal information such as unauthorized access, disclosure, abuse, alteration and destruction. Only authorized personnel bound by confidentiality have access to identifiable personal data.
We will not disclose your personal information to third parties unless you have consented to it or if it is not necessary to fulfil our obligations under contract or law. In cases where we disclose personal data to third parties, we establish confidentiality agreements and ensure that personal data is processed in a satisfactory manner.

According to the Electronic Communications Act that came into force on 25 July 2003, visitors to a website shall be informed about the use of so-called cookies, and have the option to prevent them from being used.

A cookie is a small text file (usually smaller than 1 kB) that is saved on your computer and stores information. Cookies are used to improve the website performance for the user, among other purposes.

Our website uses a friendly version of cookies, so-called session cookies. When you are surfing a web page, session cookies are sent between your computer and our server to enable them to exchange information. This might, for example, be what you have placed in your basket, or whether you are logged into My pages.

We do not save any personal data via session cookies. Session cookies are not stored permanently on your computer, instead, they disappear when you close your browser. There are safety settings on most browsers that can de-activate session cookies. Usually, you can also remove any session cookies that have already been saved.

If you choose not to accept session cookies on our website, the website will not function satisfactorily. When visiting this website, your IP address is automatically registered to measure the visit frequency.