FAQ
Delivery
Is there a charge for the delivery?
Depending on your delivery provider the price of delivery services changes. *More information is in the "Shipping" section.
Who provides the delivery?
We offer delivery services through DHL. *More information is in the "Shipping" section.
Where are deliveries made?
We deliver products to almost all European countries where nicotine pouches are available for purchase and the USA and Canada. *More information is in the "Shipping" section.
How long does the delivery take?
To fulfill your order, please allow up to 24 hours for order processing before it is ready for fulfillment and handing over to the delivery provider. Delivery times depend on your location. *More information is in the "Shipping" section.
ORDERS
Can I cancel my order?
After an order has been processed in the checkout, cancellation is not possible.
Please contact us if you wish to cancel your order. It can only be canceled if it has not yet been removed from storage, so you must contact us as soon as possible. Contact us referencing your order number (SC-2****) via info@snuscore.com.
Is it possible to return the product?
Product returns are possible and can be found in more detail in the "Return Policy" section. Contact us referencing your order number (SC-2****) via info@snuscore.com.
I received faulty products, what do I do?
If you received a damaged product or if we have sent an incorrect product, you must advertise the product as soon as possible and within 10 days after you discovered or should have detected the error.
The damaged or incorrectly shipped item should be returned in the same packaging and with the same carrier as it was received, together with a detailed description of the error.
Contact us referencing your order number (SC-2****) and the products that are faulty from your order via info@snuscore.com.
The damaged or incorrectly shipped item should be returned in the same packaging and with the same carrier as it was received, together with a detailed description of the error.
Contact us referencing your order number (SC-2****) and the products that are faulty from your order via info@snuscore.com.
Payment
Is shopping with you safe?
Communication with you is encrypted when card data is exchanged. We use the highest level of security. Snuscore never processes or stores any credit card information. You can get in touch with us via info@snuscore.com.
What payment methods I can use?
Payment can be made by bank link (Citadele, Mastercard, Visa, Swedbank, Luminor, LHF, SEB) transfer, credit card.
Do I have to pay customs fees?
SnusCore.com is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labor conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements' obligations.
Do I have to pay duties and taxes?
The tax is included in the price for packages shipped within the EU, if you order to a country outside of the EU, please contact your local customs office for information since customs policies depend on the country. It is your responsibility as a customer to make sure the product can lawfully be imported to the country of your choice. The additional customs charges must be borne by the recipient.