Prescription for Customs
Prescription for Customs
Customs are now enforcing prescription requirements for nicotine pouches more strictly than before. To avoid delays, fees, or a rejected shipment, make sure you have a valid prescription ready before your order arrives.
How it works
3 simple steps to get your order through customs
1
Get a prescription
We've partnered with QuitRX to make getting a prescription quick and easy online.
2
Place your order
Shop your favourite nicotine pouches and check out as usual.
You can order up to 59 cans in one order! Fewer reorders, fewer prescriptions to send, one delivery to track.
3
Submit your prescription
Two ways — pick whichever is easier:
Stock up and skip the back-and-forth
Orders can include up to 59 cans. One prescription, one shipment, one tracking number — instead of repeating this process every few weeks.
Build your orderFAQ
Prescription for Customs — Frequently Asked Questions
Getting a prescription
How do I get a prescription?
We've partnered with QuitRX to provide a quick online consultation. Click through to QuitRX, complete the assessment, and you'll receive your prescription if approved. Visit: www.quitrx.com.au/aretiv2
Do I need a prescription to order nicotine pouches?
Yes. Customs are now enforcing prescription requirements more strictly for nicotine pouch imports, so a valid prescription is required to avoid delays.
How long does it take to get a prescription?
Most QuitRX applications are reviewed quickly, often within 1 business day.
Do I need a new prescription for every order?
No. As long as your prescription is still valid, you can generally use it for future orders too — one more reason to order a larger quantity now and save yourself the hassle later.
Submitting your prescription
Can I upload my prescription at checkout?
Yes. At checkout you'll find an option to attach your prescription document to your order directly — no need to wait for your tracking number or send a separate email.
I checked out without uploading it — what now?
No problem. Once you receive your tracking email, simply email your prescription to [email protected] using your tracking number as the subject line.
What subject line should I use?
Use your tracking number, e.g. 1ZXXXXXXXXXXXXXXXX. This helps customs match your prescription to the correct shipment.
What file format should my prescription be?
PDF, JPG, or PNG are all accepted, whether you upload at checkout or send it by email.
What happens if I don't provide a prescription?
Your shipment may be delayed, held by customs, or refused entry. Uploading your prescription at checkout is the easiest way to avoid this entirely.
Ordering more in one shipment
How many cans can I order at once?
You can order up to 59 cans per order. Since each order only needs one prescription on file, ordering closer to that limit means fewer shipments to track and fewer prescriptions to send over time.
Can I mix different brands and flavours?
Yes — you can combine any brands and flavours in a single order up to the 59-can limit. One prescription covers the entire order regardless of the mix.
Will this process get easier in the future?
We know that providing a prescription adds an extra step, and we're working with our partners on a smoother solution. For now, uploading your prescription at checkout is the quickest path through customs.